support_ticket — BeamReactor Ticketing Plugin #

Overview #

Simple ticketing system for BeamReactor support. Users create tickets, staff replies. No bloat.

Tables #

• `support_ticket` — ticket header (subject, status, priority, dates)
• `support_ticket_message` — conversation thread per ticket

Statuses #

• 0: Open (new or reopened)
• 1: Replied (staff responded)
• 2: Waiting (user responded, awaiting staff)
• 3: Closed

Priorities #

• 0: Low
• 1: Normal (default)
• 2: High
• 3: Critical

Security #

• `SUPPORT_TICKET_LEVEL_USER` — create tickets, view/reply to own tickets
• `SUPPORT_TICKET_LEVEL_MODERATOR` — view all tickets, internal notes, assign, reopen
• `SUPPORT_TICKET_LEVEL_ADMIN` — full access

AJAX Endpoints #

All via `index.php?obj=support_ticket.mod` with POST:

• `action=create` — subject, message, priority
• `action=reply` — ticket_id, message, is_internal (mod only)
• `action=close` — ticket_id
• `action=reopen` — ticket_id (mod only)
• `action=assign` — ticket_id, assign_to (mod only)

URL Parameters #

• `?obj=support_ticket.php` — ticket list
• `?obj=support_ticket.php&stview=new` — new ticket form
• `?obj=support_ticket.php&stview=ticket&stid=123` — view ticket #123
• `?obj=support_ticket.php&stall=1` — all tickets (mod only)
• `?obj=support_ticket.php&stpage=2` — pagination