support_ticket — BeamReactor Ticketing Plugin #

Overview #

Simple ticketing system for BeamReactor support. Users create tickets, staff replies. No bloat.

Tables #

• support_ticket — ticket header (subject, status, priority, dates)
• support_ticket_message — conversation thread per ticket

Statuses #

• 0: Open (new or reopened)
• 1: Replied (staff responded)
• 2: Waiting (user responded, awaiting staff)
• 3: Closed

Priorities #

• 0: Low
• 1: Normal (default)
• 2: High
• 3: Critical

Security #

• SUPPORT_TICKET_LEVEL_USER — create tickets, view/reply to own tickets
• SUPPORT_TICKET_LEVEL_MODERATOR — view all tickets, internal notes, assign, reopen
• SUPPORT_TICKET_LEVEL_ADMIN — full access

AJAX Endpoints #

All via index.php?obj=support_ticket.mod with POST:

• action=create — subject, message, priority
• action=reply — ticket_id, message, is_internal (mod only)
• action=close — ticket_id
• action=reopen — ticket_id (mod only)
• action=assign — ticket_id, assign_to (mod only)

URL Parameters #

• ?obj=support_ticket.php — ticket list
• ?obj=support_ticket.php&stview=new — new ticket form
• ?obj=support_ticket.php&stview=ticket&stid=123 — view ticket #123
• ?obj=support_ticket.php&stall=1 — all tickets (mod only)
• ?obj=support_ticket.php&stpage=2 — pagination